Privacy policy
Privacy Policy for The Fire Engineer Co.
Last updated: 18 October 2024
The Fire Engineer Co. (“we”, “us”, “our”) is committed to safeguarding the privacy of personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your personal information and your rights regarding that information.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you:
- Visit our website
- Make an enquiry or request for services
- Register for our newsletters or updates
- Engage with us via email, phone, or other communication channels
The types of personal information we collect may include:
- Name, email address, phone number, and business address
- Professional details, such as your job title and company
- Information relevant to the services we provide, including site-specific information for fire safety assessments
- Usage data, including details about your interaction with our website, browser type, IP address, and cookies
2. How We Use Your Information
The personal information we collect is used for purposes directly related to our services and business operations, including but not limited to:
- Providing fire engineering and safety consulting services
- Responding to your enquiries or requests
- Improving our website and services
- Marketing our products and services (with your consent)
- Fulfilling any legal obligations
We may also use your information to send you updates, newsletters, or promotional content. You can opt out of receiving these communications at any time by following the instructions in the communication or by contacting us directly.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can configure your browser to refuse cookies; however, doing so may affect the functionality of our website.
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To third-party service providers who assist us in operating our business, such as IT support or marketing agencies
- When required by law, such as to comply with a court order or legal process
- To protect our rights, property, or safety, or that of our customers or others
- With your consent, or where disclosure is reasonably expected in the context of our relationship with you
We will not sell, rent, or share your personal information with any third parties for their marketing purposes.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored in secure systems, and we use industry-standard encryption where necessary.
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and request corrections to any inaccuracies. To access or update your information, please contact us at the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. International Transfers
As part of our operations, we may store or process your personal information outside of Australia, including in countries that may not have the same data protection laws as Australia. We take reasonable steps to ensure that any overseas recipients of your personal information protect it in accordance with Australian privacy standards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint regarding the handling of your personal information, please contact us:
The Fire Engineer Co.
Email: [email protected]
Phone: 1300 244 343
We will respond to your enquiry or complaint promptly and aim to resolve any issues in accordance with the Privacy Act 1988 (Cth). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is effective as of the date listed above and applies to all personal information collected by The Fire Engineer Co. through any of its interactions with individuals or entities in Australia.